Backing yourself and knowing your customer
“I learn on the job and on the tools and just having a chat with a few old heads. They’ve been there and they’ve done it, they’ve seen things that I haven’t seen yet or they’ve gone through growing pains.”
I had a great chat with Greg Layton on the Chief MakerPodcast .
We covered a lot of ground, from knowing your internal and external customers to seeing your operations as investment opportunities.
In this episode of The Inner Chief podcast, we speak to Ryan Gair, Co-Founder and CEO of Rate Money on backing yourself, knowing your customer, and operational investing.
Ryan is a country boy at heart, but a serious entrepreneur. Following school, he spent a few years in telemarketing, and then fell into mortgage broking at a friend’s recommendation, taking the steep learning curve from zero to expert to become a top salesperson within 12 months.
He has more than two decades of experience in the mortgage sector spanning the likes of Mortgage House and Australian First Mortgage, as well as RAMS, where he was awarded ‘Rookie of the Year’, ultimately leading to him opening his own RAMS franchise where he settled over $1.7 Billion in loans within 3 years.
Spotting a massive gap in the self-employed market segment, he started Rate Money with co-founders Luke Sheales and Glenn Maynard in 2019, growing the business to 30 branches, handling over $3 billion in assets.
In 2022, Rate Money won the Mortgage Manager category in the Mortgage and Finance Association of Australia Awards and was named 5-star Mortgage Innovator by Australian Broker Magazine.
In this episode we talk about:
- Focusing on what could go right, not what could go wrong
- Knowing your internal and external customers
- Seeing your operations as investment opportunities
- Living and breathing generosity and changing peoples’ lives.